Last updated: 30th March 2026

1. Introduction

Physio Resolutions is committed to protecting and respecting your privacy.

This policy explains how we collect, use and protect any personal information that you provide when using this website or booking an appointment.

2. Information We Collect

We collect personal information in the following ways:

Website contact form

When you contact us through the website, we may collect:

• Your name
• Email address
• Telephone number
• Any information you include in your message

Your information is handled in accordance with UK GDPR and healthcare confidentiality standards.

Online booking (Cliniko)

When you book an appointment through our online booking system (Cliniko), additional personal information may be collected, including:

• Contact details
• Appointment information
• Relevant health information where provided

This information is collected and securely stored via Cliniko.

3. How We Use Your Information

We use your information to:

• Respond to enquiries
• Arrange and manage appointments
• Provide physiotherapy services
• Communicate with you about your care

We will not use your information for marketing unless you have explicitly consented.

4. Cliniko (Online Booking System)

We use Cliniko as our online booking and practice management system.

Cliniko securely stores your personal and health information on our behalf and complies with relevant data protection regulations.

For more information, you can view Cliniko’s privacy policy:
https://www.cliniko.com/policies/privacy/

5. Data Storage and Security

We take appropriate steps to ensure that your personal information is kept secure.

Information is stored securely and only accessed by authorised members of the Physio Resolutions team.

Cliniko also applies its own security measures to protect your data.

6. Sharing Your Information

We do not sell or share your personal information with third parties for marketing purposes.

Your information may only be shared:

• Where necessary to provide your care
• Where required by law

7. Cookies

This website may use basic cookies to ensure it functions correctly.

We do not use cookies for:

• Analytics
• Advertising
• Tracking user behaviour

You can control cookies through your browser settings.

8. Links to Other Websites

Our website may contain links to external websites.

We are not responsible for the privacy practices of those websites.

9. Your Rights

Under UK data protection law, you have the right to:

• Request access to your personal data
• Request correction of inaccurate data
• Request deletion of your data where appropriate

To exercise these rights, please contact us using the details below.

10. Contact

If you have any questions about this policy or how your data is handled, please contact:

Physio Resolutions
Suite 1B, Keswick Hall, Norwich, NR4 6TJ
physioresolutionsemail@gmail.com
07393 676 523

11. Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page.